Spiritory – Hilfe-Center
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Buy from Spiritory
The buying process on Spiritory is designed to help you get the best price quickly, while also being maximally protected by authentication and escrow protection. Here's how it works step by step:
Create an account & proof of age
Register with your email address – you must be at least 18 years old. After logging in, you will have access to all purchase functions.
Find a bottle
Use search, filters and categories to find your desired bottle.
If it is not yet in the catalogue, click on 'Suggest product'; the Spiritory team usually adds new bottlings within a short time.
Choose a purchase option
- 'Buy Now'— You accept the current lowest retail price (Ask) and secure the bottle immediately.
- Place a bid— You set your maximum price (bid). As soon as a seller accepts this price or an ask meets your bid exactly, the purchase is automatically triggered.
Automatic Matching & Sales Contract
If your bid meets a suitable ask – or if you have ordered via 'Buy now' – a binding purchase contract is immediately created between you and the seller. Up to this point, no payment data has been requested.
Digital authentication (max. 48 h)
The seller uploads photos of the bottle & packaging. Spiritory experts check authenticity and condition within 60 minutes to 48 hours. Only after the 'passed' status does it continue.
Payment only after successful verification
- You will receive a notification and now enter your desired payment method – debit/credit card, PayPal or Klarna.
- The purchase price + 6% processing fee will be charged; shipping is already included in the total price displayed.
- The amount ends up in an escrow account, not directly with the seller.
Dispatch
After payment, the seller has three business days to pack, ship and upload the tracking number. On average, shipments within Europe arrive in 5-6 working days.
Receipt & Review Period
- Check the package, seal and label immediately after delivery.
- If you suspect damage or forgery, report it to support within 24 hours (attach photos).
- Without complaint, the money is paid out to the seller three days after delivery from the escrow account.
Return options
- Purchases from private sellers are binding – no right of withdrawal.
- Purchases from professional sellers: 14-day EU right of withdrawal for unopened, originally packaged bottles. Return shipping costs are usually borne by the buyer.
Conclusion: With Spiritory, you buy in three clicks, pay only after passing the authenticity check and are protected by escrow protection until successful delivery. This combines stock market convenience and maximum security when trading high-quality spirits.
The payment process is structured in such a way that you only enter a payment method and are charged when it is clear that the bottle is genuine.
1. Place a bid or 'Buy now'
| Option | What happens? |
|---|---|
| Submit a bid | You set your maximum price. If a seller's price (ask) later hits your amount, the bid is automatically matched. |
| 'Buy Now' | You immediately accept the current Ask price of a seller and reserve the bottle bindingly. |
In both cases, you do not enter any payment data at this point and no debit will take place.
2. Digital authentication (max. 48 h)
The seller uploads photos, our team of experts checks authenticity and condition. Only after the 'passed' status does it continue.
3. Payment method only after successful verification
After authentication, you will receive a notification:
- Enter payment method: Now enter an accepted method – debit or credit card, PayPal or Klarna.
- Automatic debiting: The payment service provider charges your chosen method immediately after entry.
- No IBAN required.
4. Transparent costs
The amount collected includes:
- Purchase price
- 6 % processing fee
- Shipping – already included in the total price shown
5. Escrow protection until delivery
Your money will remain in an escrow account until the bottle has arrived and three days have passed without a complaint. Only then will the amount be paid out to the seller. If there is a suspicion of damage or forgery, Spiritory will freeze payment until the case is resolved.
Security & Privacy
Payment data is processed exclusively by the PCI-compliant payment service provider – Spiritory does not store any card details.
If a method is rejected or expires, the service provider will inform you so that you can enter a new one.
In short, you can bid or buy immediately without providing payment details beforehand. Only after passing the authentication do you deposit debit/credit card, PayPal or Klarna, pay, and your money remains held in trust until the bottle is safe with you.
| Method of payment | Status bei Spiritory | Hints |
|---|---|---|
Debit/credit card (Visa, Mastercard, Amex) | Supported | Standard option of the payment service provider. |
PayPal | Supported | Debit after passing authentication. |
Klarna (SOFORT / Pay Later) | Supported | Available in the countries where Klarna offers the service. |
Apple Pay / Google Pay | Currently not enabled as a standalone payment method | However, you can use a credit card on file with Apple Pay or Google Pay if you enter it directly at checkout. A one-click checkout via wallet button is being planned, but not yet live. |
Why not a wallet checkout yet?
Escrow workflow: Spiritory only charges the payment source after successful authentication. This logic must be linked to the wallet flow in a technically clean way.
Rollout priorities: First, the most commonly used methods in the EU (cards, PayPal, Klarna) were integrated. Wallet solutions are the next step.
What does that mean for you?
Cardholders: Store your card directly – regardless of whether it's stored in Apple Pay/Google Pay.
Wallet fans: Subscribe to our newsletter; we will inform you as soon as the native Apple or Google Pay checkout is available.
In short:
At the moment, you pay with Spiritory by debit/credit card, PayPal or Klarna. Apple Pay and Google Pay are not yet directly supported, but are on the roadmap.
Our Buyer Promise summarizes all the protection and quality mechanisms that Spiritory has implemented for you as a buyer. It is based exclusively on the provisions of the GTC as well as the authentication and status guidelines.
| Column | What does that mean in concrete terms? | Where is it regulated? |
|---|---|---|
| 1 · Authenticity check before payment | Every bottle sold is first digitally authenticated by subject matter experts. Only after it has passed the exam can the buyer pay. If it does not pass, the transaction will be cancelled and you will get your money back. | GTC § 4; Authentication Guide |
| 2 · Escrow protection for your money | The purchase amount is held in a secure escrow account until (a) the bottle is authenticated and (b) it has been received by the buyer. Only then does the seller receive his payment (usually 5-7 working days after confirmation of receipt). | GTC § 2, § 4 |
| 3 · Strict quality standards | Only new, unopened bottles may be traded on Spiritory: original cap & seal, fill level "in neck", flawless label, original packaging and inserts; for pre-2000 bottlings ≥ 90% label retention. | Condition Guide |
| 4 · Counterfeit Prevention & Sanctions | If Spiritory detects counterfeiting or fraud, the seller's account will be blocked, the goods will be returned and the buyer will be refunded the full purchase price. Spiritory may cooperate with law enforcement authorities in this regard. | GTC § 5 |
| 5 · Transparent fees & data | All costs (6% processing fee + 6 € shipping fee) will be shown before placing a bid; there are no hidden markups. In addition, you can see live bids, offer prices and price history of each bottle. | GTC § 1; Platform Features |
This means for you as a buyer
- No advance payment for unchecked goods.
- Guaranteed receipt of a genuine, intact bottle – otherwise full refund.
- Clear pricing structure and market insight even before clicking "Buy Now".
- Legally compliant settlement under German law with Spiritory as mediator and mediator in disputes.
The Spiritory Buyer's Promise ensures that collecting and investing in high-quality spirits is just as secure and transparent as shopping in a specialised specialist shop – only online and with the convenience of the stock exchange.
How you handle cancellations depends on whether you're buying from a private or commercial seller – and whether your bid has already been matched with an offer.
1. As long as your bid is not yet matched
As long as your bid ("Bid") has not yet been assigned to a sales offer ("Ask"), there is no purchase contract. At this stage, you can simply delete the bid in your account:
- Log in → "Buy" → "Open Bids".
- Select a relevant bid.
- Click on "Delete bid" – done.
There are no costs at all.
2. As soon as the bid and the offer come together
If your bid is matched with a suitable offer, a binding purchase contract is concluded immediately. From here on, Spiritory distinguishes between two types of sellers:
| Purchases from private sellers | |
|---|---|
| Purchases are generally binding. | |
| There is no right of revocation or return; Cancellations are therefore excluded. | |
| Be sure to check product details and price before buying. |
| Purchases from professional sellers | |
|---|---|
| Consumers within the EU have the legal 14-day right of withdrawal (period begins with receipt of the goods). | |
| Return only for unopened, originally packaged bottles in unaltered condition. | |
| Opened or tampered products are excluded from return. | |
| To exercise the withdrawal, contact Customer Service within the period; You will then receive the return instructions. |
3. Damaged delivery or suspected counterfeiting
If a bottle arrives damaged – or if you have a reasonable suspicion of counterfeiting immediately after opening the package – please inform our customer service immediately (ideally within 24 hours). Spiritory will then initiate the complaint procedure and resolve the case with the seller.
Important for you
- You can cancel at any time before the match, after which the respective seller type applies.
- Keep the shipping box and seal until you have inspected the bottle.
- If you have any questions, have your order number and photos ready so that support can help quickly.
Principle
Spiritory is a trading platform – the actual shipping is organized by private or commercial sellers. Each seller chooses their own shipping service provider. Whether an age/ID check is carried out upon delivery therefore depends on
- the legal requirements in the destination country and
- the service option booked by the seller (e.g. "Ident-Check 18+" for DHL, "Age visual check", for UPS)
Typical scenarios
| Shipping | What can you expect when it is delivered? |
|---|---|
Age-checked shipping (often with commercial sellers in Germany) | The delivery person requires an official photo ID and will only hand over the package to an adult person. No filing, no packing station. |
Standard shipping without age check | Parcel will be delivered like a normal "Fragile" package. The delivery person can – but does not have to – ask for an ID. |
Pick-up at branch / depot | Depending on the service provider, an age check can take place on site. Please take your ID with you. |
Tip: In the order detail, you can see whether the seller has booked a shipment with age verification. If there is nothing on it, you should still have an ID ready – many drivers carry out random identification checks.
Your responsibility as a buyer
Minimum age 18 years: According to the terms and conditions, all Spiritory users must be of legal age.
Cooperate in the event of an ID check: If you refuse to present an ID, the package can be returned; the transaction could be canceled.
Incorrect age: If a buyer enters an incorrect age, they risk having their account permanently blocked.
Frequently Asked Questions
Can someone else accept the package?
Yes – as long as she is of legal age and can present her own ID in the event of a booked identification check.
Packstation or parcel box possible?
Only if the seller has not booked an age check and the service provider allows storage locations for alcohol shipments. This is excluded if an Ident-Check is booked.
What happens if the vehicle is not served due to a lack of ID?
The shipping service provider will leave a notification. They can usually arrange a second delivery or branch pick-up (with ID). If there is no acceptance, the package will be returned to the seller.
In short:
Spiritory itself does not carry out an age check on delivery; whether you need to identify yourself depends on the shipping service provider and the service option chosen by the seller. Always have a valid ID ready to be on the safe side – and note that the purchase of spirits on Spiritory is generally only permitted from the age of 18.
Spiritory will show you every milestone live – in your account, via email and (if enabled) via push notification. So you always know where your bottle is and what action is coming up next.
1View Order Status
Log in → account → orders
Click on the desired order; the details page opens a status timeline from authentication to payout.
2The individual phases at a glance
| Status indicator in your account | What's happening right now | What you may need to do |
|---|---|---|
| Authentication | Seller uploads photos, experts check authenticity + condition (max. 48 h). | Wait and see – you only pay according to "passes". |
| Payment required | Bottle is confirmed; Spiritory asks you to select the payment method (card, PayPal, Klarna). | Enter your payment method and confirm the debit. |
| Payment Confirmed | The purchase amount is now safely in the escrow account. | No action; Seller receives shipping information. |
| Shipment expected | Seller has three business days to drop off the package. | Patience: Keep deadline in mind. |
| Sent | Tracking number is stored; Link leads directly to the parcel service. | Track shipment; contact support in case of abnormalities. |
| Delivered | Parcel delivered according to scan; three-day review period is running. | Check the bottle and report damage within 24 hours. |
| Disbursed | No complaint → payment released to seller. | Task completed, timeline archived. |
3Notifications you receive
If you activate push notifications in the app, you will receive the same information in real time on your smartphone.
4Frequently Asked Questions
Tracking not updating?
Waiting times of 12–24 hours for first scans are normal. If the status remains unchanged for a longer period of time, contact support.
Seller doesn't upload a tracking number?
Only after the three-working day period has expired does Spiritory automatically remind the seller; after that, support can intervene.
Parcel "delivered" but nothing received?
First look in the environment (neighbors, storage location). If you can't find it, contact customer service immediately – within 24 hours at the latest – so that an investigation can be started.
In short:
Open Account → Orders, monitor the status timeline, and use the tracking link once the seller has shipped. Spiritory informs you via email/push about every step – from authenticity check to final payout.
Our experience shows that your bottle usually arrives within 5-6 working days of purchase – this guideline results from the fixed deadlines for authentication and shipping:
| Digital authentication – max. 48 hours | After your bid is matched or "Buy Now" is selected, the seller uploads photos. Our team of experts will check authenticity and condition within up to two working days. |
| Preparation for shipment – no later than 3 working days | After successful authentication and payment, the seller has three business days to securely pack the package, post it, and upload the tracking number. |
| Transport & Delivery | For most domestic and neighboring shipments, the shipping service provider only needs a few days. For more distant EU destinations, transport can take up to 5-12 working days in total, but the majority of parcels reach the buyer much faster – this explains the typical total period of around five to six working days. |
What to do if the delivery is delayed?
- Check tracking: The tracking number can be found in your account once the seller has set the shipping status to "shipped".
- Location-based delays: Holidays, customs clearances, or remote regions may extend the transit time.
- Contact Customer Service: If the delivery significantly exceeds the mentioned limits, our support team will help clarify the status of your order.
In a nutshell: Thanks to the fast digital authentication (max. 48 h) and the mandatory shipping period (3 working days), the usual delivery time is five to six working days – exceptions are rare and usually due to longer shipping routes within the EU.
What happens if my item is lost or damaged?
Summary: All shipments on Spiritory are insured. If your bottle does not arrive or arrives damaged, Spiritory will either provide a quick replacement or refund you in full – at no additional cost.
Insurance & First Step
Each package is sent with an insured shipping service provider (e.g. DHL). If you find that your package is delayed, lost, or the bottle is damaged upon arrival:
- Document the damage immediately upon delivery (photos of the package and bottle).
- Within 24 hours of receipt or in case of non-delivery, contact customer service and include the order number and pictures.
2. Replacement or refund
- Replacement bottle: Spiritory will first try to connect you with another seller who offers the same bottle and will arrange for it to be re-shipped. This may slightly increase the delivery time, but it ensures that you receive the item you want.
- Full refund: If you do not want a replacement, you can get a full refund of the purchase price on request – without fees or deductions.
3. Rolle von Spiritory
Spiritory coordinates the damage report to the shipping service provider, accompanies the insurance process and mediates between buyer and seller. Your money will remain secured in trust until clarification.
4. Tip for sellers
Always use certified, sturdy packaging and label the package as "fragile" to avoid damage in transit in the first place.
Conclusion: If a bottle is lost or damaged on the way, you are doubly covered on Spiritory - through shipping insurance and through our platform guarantee: replacement or full refund, at no additional cost.
1. Understand the normal schedule
After a successful match, each order goes through three fixed phases:
- Digital authentication
The seller uploads photos of your bottle within 48 hours; our team of experts will check authenticity and condition (maximum another 48 hours).
- Payment
Only when the bottle has passed the test will your payment method on file be charged.
- Dispatch
After payment, the seller has three working days to carefully pack the package, post it and upload the tracking number.
As long as the seller moves within these deadlines, there is no default.
2. Common reasons for missing shipments
| Authentication is still ongoing | If less than two business days have passed since the sale, the seller may still be waiting for the verification result. Without a "green light" he cannot ship. |
| Payment is still pending | If your payment method is not charged immediately for technical reasons, the seller will not receive the shipping label until the payment is posted. |
| Three-working day period is running | Weekends and public holidays do not count as business days. For example, if the purchase is on a Friday, shipping may be due by Wednesday. |
| Logistical delays | Some shipping service providers only pick up parcels on certain days; supply bottlenecks for packaging material can also postpone shipping by one day. |
3. What can you do?
| Check Order Status | Open Account → Orders and see if the bottle is still in "Authentication" or already in "Payment Confirmed". |
| Wait for tracking | The tracking number should appear within the three-working day period. Often this only happens in the evening, when the parcel is scanned in the depot. |
| Contact Support | If the seller significantly exceeds the deadline – i.e. more than three working days after payment – contact customer service with the order number. Spiritory will remind the seller, clarify the cause, or initiate a refund if necessary. |
4. Your funds are safe
Your purchase amount will remain in escrow until the bottle has arrived and no complaint is received. Only then – no later than three days after delivery – is the money released to the seller.
Bottom line: In most cases, the seller is still waiting for the authentication result or is within the three-business day shipping period. First, check the order status; if it is exceeded, customer service will help you quickly.
Important information
Currently, Spiritory only offers shipping within the European Union, but orders to countries outside the EU – including Switzerland, the UK, the USA, Canada, Asia or other regions – are currently not possible.
Why is there this limit?
Customs and import regulations for high-proof spirits vary widely and require complex documentation.
Taxes and excise duties (e.g. alcohol tax) differ depending on the destination country; their correct handling would incur additional fees and longer delivery times.
Spiritory is initially focused on guaranteeing fast, transparent and fully insured shipping within the EU.
What does this mean for non-EU buyers?
You can register, track prices, and browse the catalog.
However, you can't place a bid or "buy now" as long as your delivery address is outside the EU.
If Spiritory expands shipping to your country, all registered users will be notified by email.
Future prospects
Spiritory continuously checks whether and when worldwide shipping is feasible – including clear information on customs duties, import taxes and local alcohol laws. Until then, the marketplace will remain an intra-EU trade.
In short:
At the moment, buyers from non-EU countries cannot yet order, so there are no additional customs or tax costs – because shipping there is simply not offered. As soon as this changes, Spiritory informs all users and provides transparent cost overviews.
Shipping & Delivery
The shipping rate depends on whether the buyer and seller are located in the same country or whether the shipment crosses an EU national border. The costs are always displayed as part of the total price before the purchase is completed, so you won't have any surprises.
| Scenario | Shipping costs | What's included? |
|---|---|---|
| Domestic shipping (buyers & sellers in the same country) | 6 € |
|
| Cross-border EU shipping | 15 € |
|
Important notes
- Exactly one shipping fee is charged per order, regardless of the value of the goods.
- The flat rate is already included in the total price displayed – no hidden surcharges.
- Spiritory currently only ships within the EU; the service is not yet available for non-EU countries.
- Sellers are bound by strict packaging guidelines, so every bottle arrives safe and undamaged.
Result:
- – You pay €6 if the buyer and seller are in the same country.
- – €15 will be charged once the delivery crosses an EU border.
Both amounts cover insurance, tracking and all shipping services and are already included in your purchase price.
Whether and how you can adjust your shipping address depends on how far along your order is. Spiritory will only transmit the address after the bottle has been authenticated and your payment has been posted – before that, it will only be in your account.
1Change your address before placing an order
The easiest way to do this is to update your address before you place a bid or click Buy Now:
- Log in → account → profile → delivery addresses
- Add a new address or edit an existing one
- Click 'Save'
All future orders will automatically use the last saved address.
2Change address if the order is already in progress
| Order status in your account | Possibility to change address |
|---|---|
| Authentication in progress (bottle still under review) | Yes. Update the address in your profile. Please contact us additionally at support@spiritory.com and inform us of the change of address! |
| Payment confirmed but seller not shipped yet | Perhaps. Contact customer service immediately with order number and new address. If the shipping label has not yet been generated, Spiritory can update the data. |
| Shipped (tracking number available) | No. After handover to the shipping service provider, no change is possible. If necessary, use the forwarding options of the shipping service provider (if available). |
3Privacy and security
Spiritory will only give out your address after
- the bottle has passed authentication and
- Your payment has been received.
This way, your address remains protected until it is sent and can – if necessary – be adjusted during the verification phase.
In short:
- Change your address in your profile at any time before making a purchase.
- While 'Authentication' is easily customizable.
- After payment, only via support, as long as the seller has not shipped.
- If the parcel is only on its way, changes are only possible directly with the shipping service provider.
This guide will show you step by step how to ship your sold bottle correctly, securely and on time after successful authentication so that your payout can be made quickly.
1Shipping Deadline
Once Spiritory confirms the authentication and the buyer has paid, the shipping phase begins. Shippers generally have three working days to hand over the package to the service provider — regardless of whether you are a private or professional seller.
2Shipping label or self-shipping?
| Variant | Who uses it? | Procedure |
|---|---|---|
| Spiritory-Label (Hillebrand Gori Export) | Professional sellers who have enabled this option in their seller profile |
|
| Self-shipping | Private sellers or commercial sellers without Hillebrand Gori option |
|
Wichtig: Regardless of the variant, the tracking number must be uploaded, otherwise Spiritory will not be able to monitor the shipment and initiate the payout.
3Packaging guidelines (for all shipping methods)
- Enclose the original packaging – a tube, box or gift box is mandatory.
- Wrap the bottle upright in bubble wrap.
- Fill in shock-absorbing filling materials (foam chips / bubble cushions) without gaps.
- Double carton: put the padded bottle in a sturdy outer box.
- Fill in cavities, no rattling when shaking.
- **'Fragile' / 'Fragile'.
- No advertising / enclosing invoices – Spiritory provides all documents digitally.
4Upload tracking & monitor shipment
- Upload Tracking Number: Account → Selling → Open Sales → 'Add Tracking'
- Check status: Package appears as 'Shipped',.
- Keep receipts: Keep the posting receipt + photos of the packed box for at least 30 days.
5Payment
| Event | Time frame |
|---|---|
| Delivery to the buyer | Day 0 |
| Buyers' review/complaint period | Day 0 – 3 |
| Spiritory triggers payout | Day 3 |
| SEPA credit to your account | + 3 – 5 working days |
6Common mistakes – how to avoid them
- Shipping Deadline Overdrawn: Print/create the label on the day of payment confirmation.
- Insufficient padding: cardboard must not rattle when shaken.
- Wrong label: Only use the Spiritory label if you have chosen the Hillebrand Gori option; otherwise your own, but never mix both.
- Forgot original packaging: Without a tube/box, the transaction will be canceled.
Summarized:
- 3 working days until delivery – regardless of whether it's a spiritory label or self-delivery.
- Spiritory label only for sellers with Hillebrand Gori export option activated; all others ship independently, insured and with tracking.
- Proper packaging, timely delivery, and uploaded tracking number are key to a smooth payout.
Returns & Cancellations
Spiritory makes a strict distinction between private and commercial sellers as well as between regular revocation and complaint-related returns.
1. Purchases from private sellers
- A purchase is final after the bid and offer match.
- There is no right of revocation or return.
- Therefore, check all product details (vintage, bottling, price) carefully before you buy.
2. Purchases from professional sellers
- Consumers within the EU have the legal 14-day right of withdrawal.
- The period begins on the day you receive the bottle.
- Return only for unopened, originally packaged bottles in unaltered condition.
- Opened or tampered products are excluded from return.
- To exercise the withdrawal, contact Spiritory Customer Service within the 14-day period; You will then receive the return instructions.
- Return shipping costs: According to EU law, the buyer usually bears the costs of return shipping, unless the retailer offers otherwise. Spiritory does not make any separate commitments in this regard.
3. Complaints in the event of a damaged delivery / suspicion of counterfeiting
- If the bottle arrives damaged – or if you suspect counterfeiting – report this to support within 24 hours of delivery.
- Have the order number and meaningful photos of the package and bottle ready.
- Spiritory will initiate the complaint procedure and decide whether to initiate a return or refund.
4. Rolle von Spiritory
Spiritory acts as an intermediary and decides in its sole discretion whether a buyer is entitled to return or refund in the event of a dispute. This decision is based on the Terms and Conditions as well as the authentication and state policies.
In short: No returns for private purchases, legal 14-day right of withdrawal for commercial sellers (only unopened goods) and a complaint option in the event of transport damage or suspected counterfeiting. Report any damage or discrepancies within 24 hours and be sure to keep the packaging and seal until then.
1. Before the binding purchase
As long as your bid is not yet assigned to a sales offer, there is no sales contract. At this stage, you can adjust or delete your bid at any time, just like any other bid, via Account → Buy → Open Bids. There are no costs at all.
2. After the matching (purchase contract concluded)
As soon as your bid makes a suitable offer or you order via "Buy now", a binding purchase contract is immediately created. From this point on, different rules apply depending on the type of seller:
| Purchases from private sellers | |
|---|---|
| Binding without right of withdrawal or return. | |
| Cancellations are generally excluded. |
| Purchases from professional sellers | |
|---|---|
| As a consumer in the EU, you have a 14-day right of withdrawal from the date of receipt of the goods. | |
| The bottle must be unopened, in its original packaging and unaltered; opened products are excluded from return. | |
| As a rule, you as the buyer bear the return shipping costs, unless the dealer offers otherwise. | |
| You initiate the revocation via customer service; You will then receive the return instructions. |
3. Complaint instead of cancellation
If the bottle arrives damaged or you immediately suspect counterfeiting, report this to support within 24 hours and attach photos. Spiritory will review the case and resolve it together with the seller and carrier – depending on the outcome, you will receive a replacement or refund.
4. How to proceed if you want to revoke
- Check deadline: Is the purchase from a commercial dealer and are you within 14 days?
- Contact support: Use the contact form in the Help Center or write an e-mail with the order number and cancellation policy.
- Pack the unopened bottle securely and return it with the shipping label provided by support.
- Receive a refund: Upon receipt and inspection of the goods, Spiritory will refund the purchase price minus any shipping costs.
In short, before signing the contract, you can simply delete your bid; after that, cancellation is only possible for commercial sellers within the framework of the 14-day right of withdrawal. If the goods arrive damaged, the complaint procedure takes effect.
Authentication & Buyer Protection
Authentication is at the heart of our Buyer Protection: no bottle changes hands without first being verified by our team of experts. This is how the process works step by step:
| Sales & Start of the Exam | Once your offer has been accepted via "Buy Now" or your bid has been matched, the "Authenticate Now" button will appear on the sales page of your bottle. Obligation: Private sellers must initiate the process within 48 hours. Only already verified merchants are allowed to disable authentication. |
| Image Upload | You upload clear photos of the bottle and the original packaging – including the cap, seal, level and label. This allows our team to check the condition against the Spiritory state guidelines. |
| Examination by subject matter experts | After receipt of the images, the digital examination begins. It usually lasts 60 minutes to 48 hours. The following are checked:
|
| Outcome & Next Steps |
|
| Dispatch | After payment, Spiritory will provide all shipping information. You have 3 business days to ship the bottle well packaged and insured. |
| Payment | Once the buyer confirms receipt (or no later than three days after), your payout will be initiated – usually 5-7 business days after delivery. |
Good to know
- The authentication service is mandatory for private sellers; it protects both sides from counterfeiting.
- If a bottle does not pass the test, Spiritory examines possible sanctions up to and including account blocking (see GTC § 5 "Counterfeiting and Fraud").
- Always keep the original packaging carefully; their condition is included in the test result.
- For more details, see the authentication guide
At Spiritory, only new, unopened bottles may be traded. For every transaction to pass our quality and authentication process, each bottle must meet all of the following criteria – both bottle and packaging count:
Request
- Unopened & Original ClosureBottle must be fully sealed, with the original cork/screw cap.
- Undamaged original sealAny seal (film, wax, shrink cap) is intact and not opened under any circumstances.
- Level "in neck"The liquid reaches into the neck of the bottle; no excessive shrinkage.
- Flawless labelLabel is complete, free of stains and paint damage.
- Special case < 2000For bottlings before the year 2000, at least 90% of the label must be preserved.
- Original packaging & insertsThe bottle comes in the original box/tube – including all additions (insert booklets, magazines, etc.), also undamaged.
- Whisky-friendly storageThe bottle was stored in a cool place, protected from light and upright; no heat or UV damage.
Important: The condition of the packaging is just as important as that of the bottle. Both must be as good as new.
Why is this so important?
- Only bottles that meet this standard pass digital authentication by our team of experts.
- Discrepancies will result in the sale being cancelled and the goods being returned at the seller's expense.
- Uniform quality guidelines ensure correct market prices and create trust between buyer and seller.
Tip: When authenticating, upload clear photos that show all of the above. This will help you avoid queries and speed up the sale.
Selling on Spiritory
At Spiritory, only new, unopened bottles may be traded. In order for every transaction to pass our authentication and quality procedures, each bottle – including packaging – must meet all of the following requirements:
| Condition requirements | |
|---|---|
| Unopened with original closure or cork | The sealant (foil, wax, shrink cap) must not show any signs of opening. |
| Original, unopened seal | Any type of security or tax stamp must be completely intact. |
| Level "in neck" | The liquid still reaches into the neck of the bottle; excessive evaporation ("angel's share") is not permitted. |
| Flawless label | No cracks, stains or discoloration. For bottlings before the year 2000, at least 90% of the label must be preserved. |
| Original packaging and inserts | Tube, box or gift box as well as all inserts (e.g. booklets, magazines) are mandatory and must also be as good as new. |
| Whisky-friendly storage | The bottle was stored upright, cool and protected from light – free from heat or UV damage. |
Important: The condition of the packaging is just as important as that of the bottle. If a component has defects, authentication fails and the sale is canceled.
Consequences of deviations
If a bottle does not meet the criteria, Spiritory will cancel the transaction, return the goods at the seller's expense and may restrict the account depending on the severity of the violation.
So if you want to sell your bottle successfully, you should check whether all of the above points are actually met before posting and upload the corresponding photos for authentication in the best possible quality.
Once your bottle has been successfully sold, authenticated and received by the buyer, the payout is done in three clearly defined steps – completely automatically, without you having to initiate anything.
Buyer Receipt & Confirmation
After the tracking number receives the delivery scan, the buyer has three days to confirm receipt in their account. If he does not react, the delivery is automatically considered accepted. Their sale is thus finally completed.
2. Start of payout
No later than the third day after confirmed delivery, Spiritory will trigger the payout. The funds will be released from the escrow account and transferred to the bank account you have on file in your seller profile. You will receive an email notification once the transfer has started.
3. Credit to your account
On the bank side, a SEPA transfer usually takes 3 – 5 working days. In individual cases (e.g. international bank holidays), the credit may be slightly delayed. Expect a total of about five to seven working days after delivery until the money is booked in your account.
Frequently Asked Questions
| Can I speed up the payout? | No – the fiduciary model protects both parties. It is not possible to release before the expiry of the three-day period. |
| What happens if the buyer reports a problem? | If the buyer reports damage or suspected counterfeiting within 24 hours, Spiritory will hold the payout until the case is resolved. In the event of a justified complaint, the transaction can be cancelled and the bottle returned to you. |
| How do I see the status? | Under Account → Selling → Completed Sales, you will find the real-time status "Delivered", "In Payment" or "Paid Out". |
In short, your payout is automatically triggered three days after confirmed receipt and transferred to your bank account within a total of five to seven working days – transparently, securely and without any manual effort.
Is there a bulk upload feature (CSV/API)?
Currently no. Spiritory does not currently support bulk capture via CSV import or API. Each bottle is created individually using the form "Select bottle → create offer".
What does this mean for sellers with large inventory?
Add individually
Search for bottle → set price & transit time → save – process per item approx. 30 seconds.
Speed up copy-and-paste
Fields such as price, runtime, and notes retain their last values after saving; this allows similar bottles to be created more quickly.
Product missing?
Add via "Suggest bottle"; after approval (usually 1–3 working days), the entry is available for further offers.
Large dealers
If you want to list a lot of items, you can contact support. The team offers a guided onboarding session if required until an official bulk solution is available.
Roadmap
Bulk upload (CSV/API) is on the development agenda, especially for commercial power sellers. A timetable has not yet been communicated; Updates will follow in the seller newsletter.
In short:
There is currently no automated mass recording. All bottles must be created individually; However, Spiritory is working on a future bulk upload option.
Pause offers – via on/off switch
In the Sell → Offers section, you can see each of your bottles in a list. To the right of the valid-to date is a blue toggle switch:
| Switch setting | Effect | Visibility in the marketplace |
|---|---|---|
Active (⏽ On) | Offer is live; Buyers can bid or buy immediately. | Visible |
Inactive (○ Off) | Offer is paused; remains in your list, but no longer appears publicly. | Hidden |
To pause: Click the switch on Off → offer immediately invisible.
To reactivate: Switch back to On → offer will be reposted in seconds.
Bids remain as long as you do not delete the listing; however, they will not be able to match again until the offer is reactivated.
Adjust price and duration
- In the list of offers on the right, click on the three dots (•••).
- Select "Edit".
- Change
- the price (Ask)
- the duration (7 / 14 / 30 / 60 days)
- Save – the customization is effective immediately.
What happens if there are already bids?
| Action | Allowed as long as your offer has not yet been matched | Effect on existing bids |
|---|---|---|
| Reduce price | ✔ | Your offer can immediately match the highest bid. |
| Increase price | ✔ – but only above all existing commandments | Bids remain in place, match will only take place if the price is reduced again. |
| Changing the Term | ✔ | Bids remain valid but end on the new expiration date. |
| Pause Offer (Off) | ✔ | Bids remain in the system, but cannot match until you switch back to active. |
After a match (your ask hits a bid), the sale is binding: price, term and counter position can no longer be changed. The process jumps to the authentication and payment phase.
Quotation strategy tip
Check price before you pause – if a high bid already exists, a discount after reactivation could result in an immediate sale.
Extend the term instead of pausing re-lists – this way you can keep your ranking and bid history and save time.
In short:
Pausing is easy with a toggle switch – without deleting or creating a new one. Price and term can be changed at any time as long as the offer has not yet been matched; changes are excluded after a match.
Spiritory reviews new product proposals on a daily basis and typically introduces them to the catalog within 1-3 business days. The exact timeframe depends on two factors:
Completeness of information
The more information and source links you provide with the proposal (brand, bottling, vintage, RRP, release date, external link), the faster the team can clearly verify the bottle.
Current Proposal Load
If there are many simultaneous submissions – for example, after major releases – it can take up to five business days to process. Spiritory works through proposals chronologically.
Procedure after submission
Acknowledgement
Immediately after clicking on "Submit", you will receive an e-mail that your proposal has been entered into the system.
Manual Testing
The content team checks label dates, vintages and, if necessary, image material for plausibility.
Release & Catalog Entry
After successful testing, the bottle will appear in the marketplace. You can now add them directly to your portfolio or create an offer as a seller.
Notification
You will receive a second email with the link to the new product page.
Tips for a quick release
- Link to official sources (distillery website, press release, trade magazine).
- Fill in all mandatory fields (category, product name, brand) correctly.
- Images only if they are copyright-free or come from an official source.
In short:
Most Suggest Bottle requests are live within 1-3 business days. In case of incomplete information or high occupancy, it can take up to five working days. Once the bottle is released, Spiritory will inform you by email.
This guide shows step by step how you as a seller can enter your bank details, monitor the payout status and what the deadlines are until the money is received.
1Set up a payout account
Log in
Open Account → Sell → Payout Details.
Store bank details
- IBAN of a SEPA-enabled current account (only in your name or company name).
- BIC is added automatically; Foreign currencies are currently not possible.
Complete personal information
The payment service provider requires the full civil name, date of birth and residential or business address. Commercial providers also store their VAT ID.
Wait for KYC check
In rare cases, the payment service provider will ask for a copy of your identification document or proof of address. Upload these documents in the secure upload mask. Only after a successful "Know-Your-Customer" check is the payout account active.
Tipp: If your bank details change, update them before the next sale so that we can transfer on time.
2When will the payment be made?
| Step | Deadline / Duration | What happens? |
|---|---|---|
| Delivery to the buyer | Day 0 | Parcel receives delivery scan. |
| Confirmation | Day 0-3 | Buyer has 3 days to inspect the delivery and complain in case of defects. |
| Payout start | Day 3 | No complaint → Spiritory will trigger the payment. |
| Bank term | + 3–5 Werktage | SEPA credit on your account. |
As a rule, money is posted to your bank account within 5-7 working days of the delivery date.
3Fees & Billing Overview
Commission fee:6 % of the sales price
Payment processing fee:3 %
Spiritory automatically deducts both items from the gross price; in your sales summary, you will see the net payout amount. A separate invoicePDF is provided per sale (download in Selling → Completed Sales).
4Check Status & Notifications
Dashboard:Under Sell → Completed Sales, the status shows "Delivered", "In Payment" or "Paid Out".
E-Mail-Alerts:You will receive an email as soon as (a) the buyer confirms, (b) the payout is initiated and (c) the money leaves our house.
5Frequently Asked Questions
What happens in the event of a complaint?
If the buyer reports damage or suspected counterfeiting within 24 hours, Spiritory will hold the payment until the case is resolved.
Can I shorten the three-day inspection period?
No. The deadline is part of the buyer protection and applies to all transactions.
What accounts are supported?
All SEPA-eligible current accounts in the EEA area. Joint accounts or third-party accounts are not permitted.
Taxes & Accounting?
The commission invoice includes VAT (if applicable) and can be posted as a cost document. Clarify details with your tax advisor.
Summarized:
Enter your bank details once, complete KYC, and Spiritory will automatically transfer your net proceeds three days after confirmed delivery – usually no later than seven working days after delivery, the money will be in your account.
Konto & Support
If you have any questions – whether about an ongoing transaction, authentication or your account – our support team will be happy to assist you. How to reach us:
Contact Path
- Emailinfo@spiritory.comWrite to us from the address registered with Spiritory and include the order or quote number (if available).Wann nutzen?Standard requests, document uploads, complaints.
This is how contact works smoothly
- Check FAQ firstYou can already find many answers in our help articles – this saves time.
- Provide all relevant dataOrder/quotation number, user name, exact description of the error.
- Attach screenshots or photos (via email)This makes it easier to troubleshoot, for example in the event of authentication or upload problems.
- Choose a contact typeDuplicate requests across multiple channels delay processing.
Our support team will get back to you as soon as possible – usually on weekdays within a short period of time.
You can close your Spiritory account at any time. The platform distinguishes between temporary deactivation (profile is hidden, data is retained) and permanent deletion (data is irrevocably removed).
1Check prerequisites
No open transactions
Your account must no longer have ongoing purchases, sales, or payouts.
Credit paid out
Any remaining amounts in the escrow account must be transferred to you in full.
Authentication & Sending Completed
All sales must be shipped, delivered, and confirmed by the buyer.
If these points are met, you can proceed with the following steps.
2Deactivate account (cancel at any time)
- Log in → account → settings → your account
- Click on the "Delete account" button
- Select reason (optional) and confirm
Your profile will be hidden immediately; You can still log in and reactivate the account.
3Have your account deleted (support way)
- Write to info@spiritory.com from the email address registered with Spiritory and request account deletion.
- Enter your username and, if available, the last order number.
- Support verifies your identity and deletes the account within a few days.
In short:
Conclude ongoing transactions, then delete the account in the account settings. In case of difficulties, the support will help - and after confirmation, your account will be safely removed within a few days.
Spiritory is a German company based in Munich. This is where the management is located, as well as the core team that operates the marketplace, coordinates the authentication processes, and controls customer service. Although Spiritory functions as a purely digital trading platform – purchases and sales take place entirely online – all administrative processes are handled from this location.
Contact options such as telephone and e-mail can be found in the imprint and in the terms and conditions; for all service concerns, our support team from Munich is at your disposal.
Platform Features
You can also integrate purchases that took place outside of Spiritory – such as at a local dealer, on vacation or at an auction – into your dashboard. This allows you to keep an eye on the entire portfolio and its market value in one place.
Step-by-step instructions
Switch to portfolio
- Click Portfolio in the main menu on the left (or in the Portfolio tile on the dashboard).
- You will see a box with the note "You don't have a bottle in your collection yet" and the blue button "+ Add bottle".
Select Bottle
- A search window opens; enter the name of the bottle (brand, bottling, vintage).
- Select the appropriate entry from the Spiritory database.
- Is the bottle missing? Click on "Suggest a product" in the left sidebar. Once approved by the Spiritory team, you can add them as usual.
Enter your own purchase details
- Purchase price: Enter what you paid at the time (optional).
- Date of purchase: To calculate your personal performance.
- Number of bottles: If you own more than one bottle.
- Optional note (e.g., source of supply, storage location).
Save
- With "Save", the bottle is immediately assigned to your portfolio.
- The dashboard updates the overall score, performance and the charts (brand or country distribution) in real time.
Other promotions
Open the bottle in the portfolio list and adjust the price, note or quantity at any time.
If you sell or give away the bottle outside of Spiritory, you can delete it from the portfolio by clicking "Remove".
In the dashboard, the Performance tile shows you the percentage performance of your collection based on the latest Spiritory market data.
In short:
Click on "+ Add bottle" to search for the entry, enter your historical purchase price and date and save – and the external bottle will appear in the Spiritory portfolio and be included in all statistics. If a product is missing, suggest it first via "Suggest bottle".
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